INFO
Mamaamia is you digital Grandma throughout your journey of pre and post pregnancy.
Our products are 100% proudly & passionately MADE IN INDIA.
We’re all natural so some fading is normal. We recommend avoiding the use of powerful detergents or bleaching agents, and dry naturally in the shade to retain the original colour and print quality of our products.
We focus a lot on our organic fabrics, on design, detailing, quality and production of our products, many of which are handmade and produced in limited quantities. Our pricing is a function of all these factors and the team that works hard to design, produce and distribute them. We also ensure that what reaches your hand will be pure luxury, not just the product itself, but also the entire unboxing experience.
Contacting us is super easy and you can do it in multiple ways.if you have any questions regarding products, our policies or any other queries you can call us at +91 8200435357 between 10:00 am to 7:00 pm from Monday to Saturday (excluding Indian public holidays). Alternatively, you can send an email at care@mamaamia.com with your name and contact details and we will get back to you as soon as possible.
You can also chat wit us through the Watsapp button or chat box on our website.
You can write to us at care@mamaamia.com, send us some pictures or post on social media – (don’t forget to tag us) our social media links are in footer.
ORDERS
Yes, you may change/cancel your order if it has not been shipped and it is not a personalised or made-to-order item. To do so, please get in touch with our team by calling +91 8200435357 or email us at care@mamaamia.com with your order details as soon as possible as orders are sometimes shipped immediately.
Our team will get in touch with you and a refund request will be put in motion. For pre-paid orders the refund will be processed directly into your debit/credit card or online account that was used to make the payment. It usually takes 7 to 21 working days from when the refund request was raised for the amount to reflect in your account.
Enter your promo code at checkout and the discount will be automatically applied to the total amount.
Absolutely! We typically require 30 days notice to process orders over 25 pieces in a single design. Call or WhatsApp on +91 8200435357. Email us at care@mamaamia.com for bulk order enquiries.
During checkout, please enter your message in the “special instructions” box and we can include a personalised gift note from you too.
PAYMENT
We have a number of payment options. Choose the one that is most convenient for you. The options are:
1. Credit, Debit, or Cash Card, (CashFree)
2. Paytm & other wallets
3. Google pay
4. Cash on Delivery (COD)
Yes, we support the COD payment method. You can check on the checkout page if Cash on Delivery is available in your pincode. You can make the payment in cash to the delivery agent once the product reaches you.
No, currently we do not.
No, we do not store any credit/debit card information. We are as paranoid about your credit/debit card information as you are! Your payment details are encrypted and sent to the payment gateway directly for billing. At no point is this information stored by us.
You will receive an email from Mamaamia after the payment is made and the order is placed. This email will include the order number and details about the products and shipment.
If your payment transaction fails, not to worry. Incase the payment has been deducted from your account but the payment receipt shows as failed, the money will be returned to your account within 5 – 7 days. You can also contact our Customer Service on +91 8200435357 or email us at care@mamaamia.com
SHIPPING
Yes, we ship worldwide!
Please see our Shipping & Handling Fees section.
Please see our Shipping & Timelines section.
Typically, yes.
RETURNS
Not necessarily – due to the hand printing process, variations and imperfections may occur in the pattern and this is part of the charm of a handmade item.
Please see our Return & Exchange Assistance section for details.
It will take 7 to 14 business days from the time we receive the products back for you to receive a replacement or refund.
You can return a product in the following two scenarios:
A product is damaged. Mamaamia has a highly stringent Quality Control Department; however, at times, a few hitches might go unnoticed.
Wrong item delivered.
All Mamaamia goods are checked thoroughly before dispatch. The company does not accept any returns or exchanges unless:
– The customer has received an incomplete/wrong order
– If the product has a manufacturing defect. (i.e torn, stains, stitched incorrectly)
In case of an incomplete/wrong order sent by Mamaamia , the correct order will be sent once the customer contact us.
In case of a manufacturing defect Mamaamia , will either offer a replacement product or a refund. In order to cancel or return an order you need to either email us at care@mamaamia.com or call us at +91 8200435357..
Mamaamia does not offer replacements on discounted or season-end sale products.
TERMS AND CONDITIONS FOR RETURN
The final decision on whether a returned item will be approved or rejected lies completely with Mamaamia Quality Assurance Team.
The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentations, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you.
The product you’re returning must be unused, unwashed and in its original condition. If it is used, damaged, soiled or altered, the return won’t be processed and the items will be sent back to you (at your request).
PLEASE DO NOT ACCEPT THE PACKAGE IN DAMAGED, OPENED OR SOILED CONDITION.
If we are unable to send you a replacement of the item that you have returned, we will offer you a credit note for the same. (Validity for the credit note is three months from the date of issue). Store credit given to the customer is not transferable to other user/s.
No. Mamaamia does not offer cash refund.
Once a payment has been made & product(s) are delivered. The customer can return the products back to us incase they are unhappy with the same.
We are happy to exchange the product for you or issue a credit note valid for a year.
We DO NOT issue cash refunds.
